Shipping Policy
All orders for in-stock items will be posted within 3 working days after payment.
Orders for vinyl sticker sets, which are made to order, will be posted within 5 working days.
Any shipping and handling fees due will be added at checkout, on confirmation of delivery address.
UK Shipping
There’s a flat rate of £1.50 for P&P on all UK orders up to £20 order value.
UK orders up to £20 value will be sent by Royal Mail Second Class. Please allow around 5 working days for delivery.
UK orders over £20 value will be sent Royal Mail Tracked 48hr.
P&P is FREE for all UK orders over £20 value.
International Shipping
There’s a flat rate of £3.50, plus a 5% handling fee, for P&P on all International orders up to £30 order value.
P&P is FREE for all International orders over £30 value.
International orders, from outside the UK, will be sent worldwide by International Standard Letter.
Please allow around 15 working days for delivery.
International PDDP shipping
Where available, on orders up to £30 value, the Royal Mail Postal Delivered Duties Paid shipping (PDDP) service may be used to cover any International Import or Customs fees at the point of sale, at no extra cost to the customer.
With PDDP shipping, VAT and duties are paid by RoboLukas Decal Store when posting your items, and are handled by UK Royal Mail and the overseas delivery partner, so you won’t incur any additional cost at checkout or on receipt of your items.
International PDDP orders will be sent out by International Standard Letter, via Royal Mail.
International PDDP shipping is currently available for a limited number of international destinations, but more countries may be added in future.
Eligibility for PDDP shipping may be dependent on your order type and value, so PDDP shipping may not always be available, even to countries where the service is used.
International Shipping Fees
Full value may be declared for all international orders and you may be subject to import or customs fees on delivery.
Bulk buy discounts and free shipping deals applied to larger orders may be considered as helping towards any fees you might have to pay when you receive your order.
Returns, Refunds and Replacements
We do not accept returns, but if you have any issues with your order please contact us, and we’ll be happy to discuss a free replacement, or a refund.
If any order is returned by the postal services, for example due to incorrect address details having been provided, or due to non-payment of any import fees due on receipt of an international order, then your order will not be refunded until the returned items are received by RoboLukas Decal Store.
Any costs associated with such a return will be deducted from any refund amount. Such costs may include:
deductions in respect of any items which are received in damaged condition
any initial postage costs paid by RoboLukas Decal store when sending your order
any other fees due in connection with accepting such a return
If any items are retuned by the postal services due to any error on the part of RoboLukas Decal Store, then you will be offered a full refund or replacement.